Reference Library  Feature Articles  Car Care Encyclopedia  Automotive Glossary Collision & Auto Body  Cars on the Web



Airbag Hazards: Pro and Con
Don't be Fuelish
Put the Squeeze on Your Cooling System
Automatic Transmission Care
Visit to a good service center
Shopping for service centers
A Bit of Prevention
Fall Behind
Choosing Tires for Wintertime Driving
A Little Good Reading
Tires Last Longer With Proper Care
Car Care Resolutions For a New Millennium
Flats and Flares: Roadside Emergencies
Spruce Up For Spring
DIY at the Self-Service Pump
Fill Gas Cans Carefully
Ford Recalls Millions of Firestone Tires
Doing the Straight & Narrow
   

Ford Recalls Millions of Firestone Tires

Number two automaker cites safety as reason behind on of the largest voluntary recalls in automotive history

Recall details

  • Ford is replacing all 15-, 16-, and 17-inch Wilderness AT tires on any Ford vehicle.

  • Most Wilderness AT tires are found on the following Ford vehicles: Explorer, Expedition, Ranger and some F-150 pick up trucks. More than 80 percent of the recalled tires are on Explorer.

  • Replacement tires can be obtained from the more than 3,500 authorized Ford and Lincoln Mercury dealers that carry tires, or from other authorized tire retailers.

  • Tires will be replaced at Ford and Lincoln Mercury dealers free of charge to customers. Ford will reimburse customers who purchase tires from other authorized retailers, with proof of purchase, up to a maximum amount. The maximum amount for 15- and 16- inch tires is $110 per tire; for 17-inchtires, $130 per tire.

  • A list of recommended replacement tires will be available at authorized dealers and will be posted on Ford's website, www.ford.com under the Breaking News header. Firestone tires will not be used as replacements in this program.

  • Because research shows that newer tires -- those under three years old -- have much lower failure rates, Ford will be prioritizing replacement of tires based on the age of the tire. Older Wilderness tires will be replaced first.

  • Ford will contact customers by mail regarding the replacement process. Customers can contact Ford at any time for information through the company's toll-free customer service center at 866-300-1226, or by email at tireinquiry@ford.com.

  • Other Firestone tires on Ford vehicles are not part of this program. Ford's top executives said they are undertaking the huge voluntary recall, totaling some 13 million tires, because they believe these tires present an unacceptable safety risk to their customers.

By Peter D. duPre

Ford Motor Company launched one of the largest automotive recalls in history May 22 with the announcement it will replace all Firestone Wilderness AT tires on its vehicles.

Jacques Nasser, Ford president and CEO, said the move was designed to ensure the safety of Ford customers and bolster the company's position as a leader in customer satisfaction.

"We feel it is our responsibility to act immediately," said Nasser. "Our customers look to us to ensure the safety of our vehicle. That is why Ford will replace the AT tires on all our vehicles. The cost to Ford will be more than $2 billion after taxes, but the greater concern is the inconvenience to, and the safety of, our customers."

Ford issued a recall last year on the Firestone Wilderness tires, replacing almost 6 million tires on Ford vehicles, mainly Explorer. This newest recall includes all the non-recall replacement tires from last summer and all Wilderness tires currently installed on current and new model Ford vehicles.

 Ford has voluntarily recalled some 13 million Firestone Wilderness AT tires due to safety concerns. They say tread failure on these tires is higher than normal.

"Some of the tires we are replacing do not have a substantial risk of failure," Nasser continued, "but rather than segregate the tires, we are offering to replace all the Wilderness AT tires to eliminate any doubt by our customers about the safety of their tires."

According to John Rintamaki, Ford group vice president and chief of staff, the decision to voluntarily recall the tires was made after an intensive study of the tires.

"The process that brought us to this decision was intensive," said Rintamaki. "It is important to understand that the decision (to recall the tires) was made by studying the field data, information supplied by NHTSA, and by completing our own technical analysis."

"We have been analyzing the field data over the past several days and it shows that the failure rate is increasing.  The data showed that even the non-recalled Wilderness AT tires will continue to have a failure rate that is higher than acceptable," Rintamaki continued.

What is the acceptable failure rate? According to Rintamaki, the only standard of comparison for tire failures is the 2.9 million Goodyear installed on Ford Explorers since last year (as a replacement for the recalled Firestone tires).  He said that the company installed an equal number of Goodyear replacement tires and Firestone replacement tires and pointed out that of the 2.9 million Goodyear tires, there were just two tread separations.  Out of the 2.9 million Firestone replacement tires, the company noted 1,183 tread separations. 

Rintamaki said that Ford's replacement plan will concentrate first on the oldest Firestone tires installed on its vehicles as the company feels that they have highest chance of failure.

"Tires less than three years old have a lower failure rate," said Rintamaki, "so we will replace older tires first, then the newer ones. But all Wilderness tires installed on Ford vehicles will be replaced."

Rintamaki also said that the tires will be replaced at Ford dealerships and that the company will reimburse Ford customers for any replacement Firestone tires purchased from other sources up to $130 for each tire. He also said that the company was idling three truck plants in the U.S. while the changeover to replacement tires was being made.


Firestone severs business link with Ford

The announcement of the recall came hard on the heels of an announcement by Bridgestone/Firestone, manufacturer of the Wilderness AT tires, that they were severing the business relationship with the automaker. Firestone has been supplying tires for Ford vehicles for 95 years and the relationship between the two companies has historically been a warm one with deep ties. In fact, Ford Motor Company Chairman, William Clay Ford, Jr., great grandfathers were Harvey Firestone and Henry Ford. 

The tire manufacturer said they were concluding the business relationship because they felt there was no longer trust between the two companies.

"Business relationships, like personal ones, are built upon trust and mutual respect," said John T. Lampe, Chairman, CEO and President of Bridgestone/Firestone, Inc. "We have come to the conclusion that we can no longer supply tires to Ford since the basic foundation of our relationship has been seriously eroded."

In his remarks, Lampe was referring to the fact that his company's technical analysis of the problem suggests that there is a significant safety concern with some Ford vehicles, particularly the Explorer.  He said that they had voiced their concerns to Ford, but that the automaker is "...attempting to divert scrutiny of their vehicle by casting doubt on the quality of Firestone tires."

Ford, for its part, denies this. They point out that since the Explorer was introduced some 10 years ago, it has consistently been ranked as one of the safest vehicles in its class and is 17 percent safer than the average SUV in its class during a collision.